Call Centre Adviser
in North East is
£27,768

Per Year

Per MonthPer WeekPer DayPer Hour

TASKS

• Address and resolve customer concerns, complaints, or issues with a focus on customer satisfaction..
• Assist customers with order placement, tracking, and processing, ensuring a seamless transaction experience..
• Engage with customers through various communication channels, including phone calls, emails, and online chat..
• Focus on ensuring a positive customer experience and achieving high levels of customer satisfaction..
• Follow company policies, procedures, and service standards in delivering customer service..
• Identify opportunities to up-sell or cross-sell additional products or services based on customer needs..
• Record and maintain accurate documentation of customer interactions, inquiries, and resolutions..
• Respond to customer inquiries, providing accurate and helpful information on products, services, or company policies..
• Stay informed about products or services to effectively assist customers and answer their questions..
• Use critical thinking and problem-solving skills to handle complex customer issues or escalations..